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Amazon Web Services

Amazon Web Services

aws.amazon.com
What is your customer experience with Amazon Web Services?

Amazon Web Services Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Amazon Web Services has a 2.2 star rating from 68 reviews; consumers are mostly dissatisfied and only 20% would likely recommend.

Positive Feedback

Reviewers value the diversity of products and services and note good product capabilities in AWS; many mention feature breadth found in Amazon Web Services reviews.

Negative Feedback / Risk Areas

  • Frequent reports of unexpected billing and fraudulent charges, with many seeking a refund.
  • Poor customer service access and long response times make resolving subscriptions or account suspensions difficult.
  • Account lockouts, MFA issues, and trouble identifying charges are recurring complaints.

Key Takeaways for Future Customers

  • Monitor billing closely and confirm free tier limits to avoid charges.
  • Be prepared for limited phone support; escalate refund requests persistently.
  • Secure payment methods and MFA and document interactions if disputing charges.
View full overview ›

Media from reviews

Amazon Web Services - Multiple time Status check 2/3 failed
Amazon Web Services - Fraud on AccountAmazon Web Services - Can't receive my orderAmazon Web Services - Can't receive my order - Image 2Amazon Web Services - Regarding the help to complete the work on tqfxbl.com, thank you...Amazon Web Services - Regarding the help to complete the work on tqfxbl.com,... - Image 2Amazon Web Services - Billing me on cancelled account
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
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Howard B Wcs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

IS THIS LEGITIMATE

Got an email with red exclamation point, headed Document Ready for Download,> Says it is for my social security account.

It is now parked untouched in garbage. My question to all here, Is This For Real or is it just another fake?

What social security account of mine does Amazon have ... if there is such an item? And if yes why does Amazon have such a personal item?

Etc

My assumption until someone convinces me otherwise is that it is an elaborate scam ... in which where is Amazon permitting it under its rubric?

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User's recommendation: Do nowt until convinced otherwise

Chitij S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't receive my order

Amazon Web Services - Can't receive my order
Amazon Web Services - Can't receive my order - Image 2

I couldn't get my stuff this time either. I want my cash back.

Last time also I can't receive my order. This time I receive this mail again, so I need my money back in this card, please.

View full review

Preferred solution: Full refund

Anonymous
map-marker San Jose, California

They should be closed down as a company . Worse than a zero. They won’t resolve it.

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address Subbiah@i-dns.net How can we assist you today? For a few years now my long time credit card has been charged at least 99 cents a month every month ..I noticed it maybe 4 to 5 years and I have been too sick in and out of hospital and busy to c

View full review

User's recommendation: Commit. Suicide, since Amazon is such a monopoly now , how do you live without them.

Margaret D Wad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Because I do not like Amazon because there are allowing a criminal to using abuse my personal information I told him several times and I called up and I told him that he was hacking my phone and they

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What happened is they're allowing a criminal to use an abuse my personal information what the *** if they want somebody to be using their website let him use it on their phone not mine you're not paying my phone they're not paying my phone bill I am the *** I got this phone for my personal use not to be controlled and in a disrespect my information allowing this from criminal to purchase all kinds of thousands and thousands of dollars of merchandise from Amazon store also only come on what the *** what do I look like or just use me and then I'll just do your time for you *** you you mother f*****this website does not get removed I am going to write the president of United States and I'm going to let them know what the *** going on here with all these crooked *** websites that are allowing disaster to use and abuse my personal information to torture me with harassment I am not ***

View full review
Claudene Hvf

Multiple time Status check 2/3 failed

Amazon Web Services - Multiple time Status check 2/3 failed

multiple time Status check 2/3 failed reaion kya hai iska please help me or multile time reboot karna pdta hai

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Mohamadreza T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Regarding the help to complete the work on tqfxbl.com, thank you for helping me get my money.

Amazon Web Services - Regarding the help to complete the work on tqfxbl.com, thank you...
Amazon Web Services - Regarding the help to complete the work on tqfxbl.com,... - Image 2
Updated by user Jan 05, 2025

tqfxbl.com is a business partner and subsidiary of the 3 largest business companies of alibaba, Amazon Ali express, which works with them online with the usdt digital currency platform. Although I was new and started with a low amount.

In the process of work, I was given a heavy order, which created a big financial problem in my personal life. Now my money is frozen and the customer service center is not responding.

Original review Dec 29, 2024

Hello. Given that it is not possible for me to complete the last combo, please provide a solution.

I came to this site with the same customer service number at the invitation of someone. The purchase order was supposed to be a small amount. However, suddenly the amount of the order from the Amazon site increased and I could not continue. Now, my money is gone and it will not return to my account.

Please help. My money will be returned to my account.

View full review
Loss:
$80483
Pros:
  • Reliable and profitable
Cons:
  • Order quantity of new customers should be less

Preferred solution: Full refund

Furman Aml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Attempting to identify what AWS services is being provided and what for entity.

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I am being charged for a service that I cannot identify, and I do not want to pay for a service that I cannot identify.

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Tallia Vte

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Billing

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Contains 1 confidential file for company representatives

My account was suspended and I am not able to login to stop the user resources

I got a bill and I paid

I am looking for refund and account deactivation

View full review
Anonymous
map-marker Vancouver, British Columbia

Payment

I cant access my account because of 2 factor authentication update payment method. I do not want the service to be disturbed.

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User's recommendation: I need to receive a call on my number 178********

Cherries P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud on Account

Amazon Web Services - Fraud on Account

Someone is using my credit card to purchase in Amazon Web Services. I was sleeping that time when I had the report.

My card is on me and i don't use it to purchase anything.

Please cancel this purchase. I cant afford to pay for it.

View full review
Loss:
$1200

Preferred solution: Full refund

Mark G Gcj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing me on cancelled account

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Amazon Web Services - Billing me on cancelled account
Updated by user Sep 15, 2024

No they’ve done nothing. I cannot reach the correct department. I need a lawyer.

Original review Sep 08, 2024

I have stopped using Amazon Web Services (AWS). I had an account where I could spin up virtual machines.

I signed up for the free tier, yet Amazon keeps taking money out of my checking account. I've cancelled this service, yet they keep taking my money.

I have submitted several tech support tickets and there has been no response. How do I get them to stop billing me?

View full review
Loss:
$268
Cons:
  • No customer service

Preferred solution: Get them to stop withdrawing money from my checking.

User's recommendation: Don’t use Amazon AWS

Zackariah R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Port out

Updated by user Feb 05, 2025

Kind of scary to think all you need is a private domain to sign up at Google for developer level access and that can be acquired for less than a hundred bucks, then all someone would need to do is alter the coding within the apps from Google play store to gain access to your most sensitive informations, not Google play could detect that kind of data breach and they wouldn't need to access your phone directly just the apps you download.

Original review Jan 02, 2025

I didn't sign up or port in for AWS hacking to placed on my phone service, all it's done is mess up my sim and phone service and has given unauthorized access to my privacy allowing for your advisors to steal or hijack my conversations through various apps and messaging services. This fraud and invasion of privacy. EARFCN # 66893

View full review
Loss:
$5000
Cons:
  • Allows foreigners to hax anonymously under the vise trusted advisor

Preferred solution: Restitution, they've stolen women from me and caused me to lose millions of dollars

User's recommendation: Port out of AWS

suraj J Rgt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Being charged for using aws account

I have an AWS free trial account. But I am charged 7000 rupees for using that free account. Please contact me immediately so that I can know the status of payment.

View full review
Loss:
$100
Pros:
  • I was using free trail account it was working well and good
Cons:
  • I was charged for using that free account

Preferred solution: Full refund

User's recommendation: please ensure that you are not charged for using that free aws account

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David Afremov

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Larissa Bae

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't update my credit card and my website account will be suspended

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My former IT person set up the account and we do not have access to the e-mail or the MFA that this goes to. I have the user ID and password and all I want to do is pay my bill but can't get in.

I have been going nowhere with people in India for over a week. I am the owner of the business. My credit card with my name on it is being charged but I cannot change anything on my account. This is the absolute worst experience.

It is a total joke, you cannot talk to a live human being who can solve the problem.

Just a clueless call center, then I get automated e-mails telling me I need to log in to change it. I CAN'T LOG IN that is the problem I am super pissed and don't know how to solve it.

View full review

User's recommendation: Amazon is awful, no customer service and not helpful

1 comment
Guest

I have the same problem for a snow app in Canada that’s I can’t log into because I changed it. I lost my email account when I moved to Mexico..

did you have any luck at the end of the day? Tell me to do the same thing don’t have the same email.

Rebecca A Keu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Constant Emails about “Overdue Payments”

My professor instructed us to create an account with AWS at the beginning of the semester. I did this, knowing that I would have a specific allotment of data.

Then, I gave them my debit card to cover any excess use. I did this, but it expired.

I have given them a new card, but they never received the information. Lastly, I tried to email them, but I was told that they only wanted business email addresses, not personal ones.

View full review
Pros:
  • Helps some people
Cons:
  • Cost

Preferred solution: I want an explanation.

User's recommendation: Choose the plan carefully.

Dorinda Vvl

Horrible customer experience

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Lack of follow up and hard to contact anyone. A lot of employee turnover. Organization lacks stability.

View full review

User's recommendation: Pursue other cloud providers

About

Related Companies

Amazon, Amazon Prime Video, Amazon Canada, Amazon UK, Amazon India

Summary

Amazon Web Services is a collection of cloud infrastructure services. They were launched in 2006. The owner is Amazon.com. The company headquarters is based in Seattle, Washington, USA. The services are designed for storage & content delivery, database, networking and computation. There are also mobile services, enterprise applications, and services for analytics. Their target is to make organizations move faster having decreased their IT costs. Amazon Elastic Compute Cloud and Amazon Simple Storage Service are the most well-known services. Amazon Web Services servers are based in 12 geographical regions. The main one is in Northwestern United States serving US government customers and agencies. The services are accessed over HTTP.

Amazon Web Services reviews and complaints

Amazon Web Services is ranked 465 out of 6396 in E-commerce category

Area Served

USA

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